Shipping & Return Policy
We hope you adore everything you ordered — but if something isn’t quite right, we’re here to make your returns & exchanges simple and stress-free.
Shipping Information
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Processing Time:
Place your order before 3:00 PM CST, Monday through Friday, and we’ll ship it the same business day. Orders placed after 3:00 PM CST will ship the following business day.
(Weekends and holidays are not considered business days.) -
Shipping Methods:
We offer both Standard and Expedited shipping options from multiple carriers for your convenience. -
Tracking Your Order:
The moment your order leaves our hands, you’ll receive an email with a tracking link to follow your package's journey to your doorstep. Have questions regarding your order? Contact our team at orders@shopchayse.com.
Returns & Exchanges
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Return & Exchange Window:
You have 14 days from the day you receive your order to request a return for a full refund to your original form of payment. Likewise, you have 14 days from the day you receive your order to request an exchange. -
Item Condition:
Items must be unworn, unwashed, and in original condition with all tags attached. (Think: exactly as you received them.) -
Final Sale Items:
The following items are final sale and not eligible for return:-
Shoes
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Accessories
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Sale and Promotional Items
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Restocking Fee:
A 3% restocking fee will be deducted from all eligible returns to help us maintain the high-quality service you expect from Chayse.
How to Initiate a Return
Returns are quick and easy through our Client Services Team — no portal required.
To start a return or exchange:
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Email returns@shopchayse.com with the subject line:
"Return Order #XXXX" or "Exchange Order #XXXX" -
Include the following in your message:
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Order number
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Item(s) you wish to return or exchange
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Reason for return or details on exchange
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Our team will respond within 1–2 business days with next steps and your pre-paid return label.
Once your return is received, please allow 5–7 business days for inspection and processing.
You'll receive an email confirmation once your refund (minus the 3% restocking fee) has been issued or your exchange has been shipped.
Client Services
Questions? Need a hand with sizing or styling? — Our Client Services Team is ready to assist you with anything you need.
Please email us at hello@shopchayse.com— we’re here to make sure your experience with Chayse is effortless and inspiring.
Thank you for shopping with us!
More Questions? Visit our FAQ's Page
The Chayse Experience
At Chayse, we’re not just selling clothes—we’re redefining how you shop and style yourself.
Where Calling Meets Clothing
We believe faith and fashion were never meant to be separate. In fact, they shine brightest together. Our mission is that your beauty from within leads, your outfit follows, and your faith plants seeds.
Ever-Changing Brand Kits: A Fresh Story Each Season
Every season, we launch a new brand kit—a fresh color palette and visual theme that keeps Chayse evolving. Our debut drop, “Digital Diary,” invites you behind the scenes of how Chayse was born. Later collections will bring new colors, moods, and stories, perfectly timed to the seasons and your lifestyle.
Pre-Styled Capsule Collections: Your Style, Simplified
Introducing Chayse Capsule Collections—think of these as your personal style boards. Each drop features pieces from multiple brands and price points, styled together to inspire mix-and-match creativity.
