FAQ's
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.
We offer standard and expedited shipping. Standard usually takes 2-4 business days, while expedited gets your order faster for when you need it ASAP. Shipping options and prices will show at checkout.
We process and ship orders Monday through Friday. Orders placed before 3 PM CST on a business day will ship the same day. Orders placed after 3 PM CST or on weekends/holidays will ship the next business day.
Standard shipping typically takes 2-4 business days to arrive after shipping. Need it faster? We offer expedited shipping options at checkout!
Absolutely! Once your order ships, you’ll receive a tracking number via email so you can follow your order every step of the way.
Currently, we ship within the U.S. only.
If your package is delayed or missing, first check your tracking info sent to your email.
Still no luck? Contact us at hello@shopchayse.com, and we’ll be happy to help.
We process orders quickly, so contact us immediately if you need to update your shipping address. We cannot guarantee a change can be made, but will do our best to help!
You have 14 days from delivery to request a return or exchange. Items must be unworn, unwashed, and with tags attached. Returns are handled manually—just email us to start the process.
Email our returns team at returns@shopchayse.com with your order number and reason for return or details for your exchange. We’ll guide you through the next steps.
Once we receive your return, please allow 5-7 business days for processing and refunds to reflect in your account. Refunds will be issued to your original payment method.
We’ve got you covered! Return shipping is free — we provide a prepaid return label for all eligible returns, so sending items back is hassle-free.
We offer full refunds to your original payment method for all eligible returns. Store credit may be offered in certain cases depending on the unique scenario. Questions? Just ask!
Check the detailed size guide on each product page. If you need personalized help, our team is happy to assist—just reach out!
You can reach us anytime at hello@shopchayse.com or through the contact form on our website. We aim to reply within 24 hours on business days.
Yes! Gift cards are available for purchase and make the perfect gift for someone special (or yourself, we don’t judge).
Enter your promo code at checkout in the designated field before completing your purchase. Only one promo code can be used per order.
Promo codes cannot be combined or stacked. Only one promo code can be applied per order.
We love that you're interested in being a part of Chayse! Our community thrives on authentic voices and women walking confidently in their calling. If you’re a content creator who aligns with our mission of faith-rooted, elevated style — we’d be thrilled to connect.
Please email us at hello@shopchayse.com with your socials, and a little about why you’d love to work with us. We’ll be in touch if it’s a fit!